Returns & Exchanges
Request your exchange and process it by contacting us at 844-9CACHET (844-922-2438) You will immediately receive a voucher for the exchange order. Free tracking is included for all U.S. orders. Exchanged orders must be returned to our warehouse within 15 days. Final sale items may be exchanged for the same style, different size while stock lasts.
Returns are easy and convenient! Free tracking is included for all addresses within the U.S. Each returned set is subject to a $5.95 restocking fee. Final sale items are not eligible for returns.
1. Make sure to ship back your item(s) in its new, unworn condition* within 15 days of delivery. Sets received 15days after delivery, or incomplete sets will not be accepted.
2. Repack items in their original packaging and secure.
3. Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Please do not return packages to self-serve drop boxes as this may result in delays. Allow 45 days for us to process your request upon receipt.
Note: Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
* For sanitary reasons, we are unable to accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed. Thus Items not in new or unworn condition will be rejected during the sanitary inspection.
Shipping & Processing Time
We offer free shipping on all U.S. orders that are over $100.00. Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, we will contact you with a shipping confirmation and tracking information. Tracking information is also accessible through your account, under My Orders.
Customer Service Center
For further Information or questions, email us at Info@CachetteLingerie.com or call Customer Service at 1.844.9Cachet Monday through Friday 8:30am–5:00pm CST
Here’s a fitting video for visual reference: